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We understand that sometimes things don't work out. Reach out to our team within 14 days of receiving your order to initiate the return process — email us at info@indeliblegallery.com or call (+44) 1273 724829. Ensure the artwork is in its original packaging to protect it during transit. You'll be responsible for return shipping costs unless the item arrived damaged or incorrect. Once received, we'll inspect the item and process your refund within 14 days.

You have 14 days from the date you receive your order to initiate a return. The item must be in its original condition and returned in secure packaging to avoid damage during transit. If your return is accepted, we'll process a refund within 14 days of receiving the item. Contact us at info@indeliblegallery.com to begin the process.

Yes, absolutely. Get in touch within 14 days of receiving your artwork by emailing info@indeliblegallery.com — let us know which piece you'd like to exchange and what you have in mind. Return the original artwork in its original condition and secure packaging. Once received and inspected, we'll confirm the exchange and ship your new selection. If the replacement artwork is priced differently, we'll adjust the balance accordingly.

We accept Credit & Debit Cards (Visa, Mastercard, American Express, and Maestro), Bank Transfer (contact us for banking details), and select cryptocurrencies including Ethereum and USDT — you'll be prompted at checkout. If you have any questions about payments, contact us at info@indeliblegallery.com.

We are committed to minimising our environmental impact. We believe in supporting a sustainable future by reducing waste, conserving resources, and ensuring our packaging aligns with eco-conscious values.

We use recycled cardboard (100% recycled and fully recyclable), kraft paper (biodegradable wrapping and padding), compostable mailers (made from plant-based materials), water-based inks, and biodegradable tape made with natural rubber and kraft paper.

Yes — most of our materials, including cardboard, paper, and water-based inks, are recyclable. We encourage customers to recycle or reuse packaging wherever possible.

We avoid traditional plastics. When necessary, we use biodegradable or recycled plastic alternatives that have a minimal environmental impact.

Instead of bubble wrap we use corrugated wrap (providing cushioning and rigidity), shredded paper (excellent padding), and honeycomb paper wrap (a durable, biodegradable alternative to bubble wrap).

Contact us immediately. We'll replace the damaged artwork and use the opportunity to review and improve our packaging processes.

Absolutely — our packaging is designed to be reusable wherever possible. Kraft paper and cardboard boxes can be repurposed for storage or shipping.

We specialise in discovering and showcasing emerging UK street artists, providing a platform to share unique voices with the world. Every piece we offer is carefully selected for its creativity, cultural relevance, and quality. We prioritise eco-conscious practices, integrate cutting-edge technologies including Web3 and cryptocurrency, and build community through membership programmes, pop-up exhibitions, and interactive platforms.

To empower artists and inspire collectors by redefining the way art is experienced, traded, and appreciated in the modern world. Welcome to Indelible Gallery — where creativity knows no bounds.