Ask Your Question
Question
How Do I Return an Item?
Answer
We understand that sometimes things don’t work out. If you need to return an item to INDELIBLE GALLERY, here’s how:
Contact Us
Reach out to our team within 14 days of receiving your order to initiate the return process. You can email us at info@indeliblegallery.com or call us at (+44) 1273 724829.Prepare Your Item
Ensure the artwork is in its original packaging to protect it during transit. If you no longer have the original packaging, let us know, and we’ll guide you on how to safely pack the item.Return Shipping
You’ll be responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a tracked courier service for peace of mind.Inspection and Refund
Once we receive your return, we’ll inspect it to ensure it’s in its original condition. Refunds will be processed within 14 days of receipt.
Need Help?
If you have any concerns or need assistance with your return, don’t hesitate to contact our friendly team. We’re here to make the process as easy as possible for you!
For more details, see our full Returns Policy.
Question
How long do I have to return an item
Answer
At INDELIBLE GALLERY, you have 14 days from the date you receive your order to initiate a return.
During this time, simply contact us at info@indeliblegallery.com and we’ll guide you through the process.
To qualify for a return, the item must be:
- In its original condition
- Returned in secure packaging to avoid damage during transit
If your return is accepted, we’ll process a refund within 14 days of receiving the item. For more information, check our Returns Policy.
Need more help? Reach out to our team, and we’ll be happy to assist!
Question
Can I exchange my artwork for another?
Answer
Yes, you can! At INDELIBLE GALLERY, we’re happy to help you exchange your artwork for another piece, subject to availability.
Here’s how it works:
Contact Us
Get in touch with us within 14 days of receiving your artwork by emailing info@indeliblegallery.com Let us know which artwork you’d like to exchange and what you’d like instead.Return the Original Artwork
Return the piece to us in its original condition and secure packaging to prevent damage during transit. You’ll be responsible for the return shipping costs unless the artwork arrived damaged or incorrect.Select Your New Artwork
Once we receive and inspect the returned piece, we’ll confirm the exchange and ship your new selection. If the replacement artwork is priced differently, we’ll adjust the balance accordingly.
Need Help Deciding?
If you’d like advice on selecting a new piece, our Art Advisors are here to help! Reach out, and we’ll make sure you find the perfect match.
For more details, see our Returns & Exchanges Policy.
Question
Answer
At INDELIBLE GALLERY, we aim to make purchasing your favorite artwork as convenient as possible. We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, and Maestro
- Bank Transfer: Contact us for our banking details
We also accept payment in select cryptocurrencies, as part of our commitment to embracing future-forward technologies. you will be prompted at checkout if you would like to pay by established chains such as Ethereum and also USDT
If you have any questions about payments or need assistance, feel free to contact us at info@indeliblegallery.com.
1. Why does Indelible Gallery prioritize sustainable packaging?
Indelible Gallery is committed to minimizing our environmental impact. We believe in supporting a sustainable future by reducing waste, conserving resources, and ensuring that our packaging aligns with eco-conscious values.
2. What types of sustainable materials do you use?
We use a variety of eco-friendly materials, including:
- Recycled Cardboard: 100% recycled and fully recyclable.
- Kraft Paper: A biodegradable option for wrapping and padding.
- Compostable Mailers: Made from plant-based materials that break down naturally.
- Water-Based Ink: Used for branding, avoiding harmful solvents.
- Biodegradable Tape: Adhesive tape made with natural rubber and kraft paper.
3. Are your packaging materials recyclable?
Yes, most of our materials, including cardboard, paper, and water-based inks, are recyclable. We encourage customers to recycle or reuse packaging whenever possible.
4. Do you use plastic in your packaging?
We avoid traditional plastics. When necessary, we use biodegradable or recycled plastic alternatives that have a minimal environmental impact.
5. Is your packaging carbon-neutral?
We strive for carbon neutrality by sourcing materials locally and working with suppliers that use renewable energy in their production processes. Additionally, we offset carbon emissions through verified programs.
6. How do you ensure artwork is protected during shipping without bubble wrap?
Instead of bubble wrap, we use:
- Corrugated Wrap: Provides cushioning and rigidity.
- Shredded Paper: Offers excellent padding.
- Honeycomb Paper Wrap: A durable and biodegradable alternative to bubble wrap.
7. Are your packaging materials certified?
Many of our materials hold certifications, such as:
- FSC (Forest Stewardship Council) for responsibly sourced paper and cardboard.
- Biodegradable Product Institute (BPI) for compostable materials.
- CarbonNeutral® certifications for certain suppliers.
8. What happens if I receive damaged packaging?
If your package arrives damaged, contact us immediately. We’ll replace the damaged artwork and use the opportunity to review and improve our packaging processes.
9. Can I reuse your packaging?
Absolutely! Our packaging is designed to be reusable whenever possible. For example, our kraft paper and cardboard boxes can be repurposed for storage or shipping.
10. How does using green packaging impact shipping costs?
While sustainable materials can sometimes cost more upfront, we’ve worked hard to balance eco-friendliness with affordability. In many cases, our lightweight materials also reduce shipping costs.
11. How can I recycle or dispose of your packaging?
- Cardboard and Paper: Recycle via curbside programs.
- Compostable Materials: Add to your home compost or check local facilities.
- Biodegradable Plastic: Dispose of according to local guidelines for compostable plastics.
12. Are there plans to improve your packaging further?
Yes, sustainability is an ongoing commitment. We’re continuously researching innovative materials and practices to enhance our eco-friendly packaging. Suggestions from our customers are always welcome!
If you have additional questions, feel free to contact us at [Insert Contact Information]. Together, we can create a sustainable future for art and the planet!
At INDELIBLE GALLERY, we are passionate about making art accessible, inclusive, and forward-thinking. Our approach is centered around fostering a vibrant community of artists and collectors, while embracing innovation and sustainability in the art world.
What Sets Us Apart
Celebrating Breakthrough Talent
We specialize in discovering and showcasing emerging UK street artists, providing them with a platform to share their unique voices with the world.Curated Collections
Every piece we offer is carefully selected for its creativity, cultural relevance, and quality, ensuring a diverse and inspiring collection.Sustainability First
We prioritize eco-conscious practices, from packaging to partnerships, to ensure our gallery contributes to a greener future.Tech-Driven Innovation
With an eye on the future, we integrate cutting-edge technologies like Web3 and cryptocurrency, offering a seamless and secure experience for buyers and artists alike.Community and Connection
Through our membership program, pop-up exhibitions, and interactive platforms, we aim to bring art closer to people, creating meaningful connections and shared experiences.
Our Mission
To empower artists and inspire collectors by redefining the way art is experienced, traded, and appreciated in the modern world.
Welcome to INDELIBLE GALLERY—where creativity knows no bounds.
Last Updated: [11.12.24]
At INDELIBLE GALLERY LTD, we are committed to safeguarding your privacy and ensuring a transparent and secure experience when you visit our website. This notice outlines how we collect, use, and protect your information and explains our use of cookies.
1. Information We Collect
We may collect and process the following information:
- Personal Information: Such as your name, email address, billing and shipping address, and payment details when you make a purchase or sign up for our newsletter.
- Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited, collected via cookies and similar technologies.
- Communication Data: Records of correspondence when you contact us, including emails and chat messages.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders, including payments and deliveries.
- Provide customer support and respond to your inquiries.
- Send you newsletters, promotional offers, and updates (only with your consent).
- Improve our website, services, and customer experience through analytics and feedback.
3. Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with:
- Service Providers: For processing payments, delivering orders, and managing communications.
- Legal Authorities: When required by law or to protect our legal rights.
4. Cookies Policy
Cookies are small files stored on your device to enhance your browsing experience.
- Essential Cookies: Required for website functionality, such as maintaining your shopping cart.
- Analytics Cookies: Help us understand how visitors use our site, so we can improve it.
- Marketing Cookies: Used to show you relevant ads and promotions based on your interests.
Managing Cookies: You can control or delete cookies via your browser settings. However, disabling cookies may affect your experience on our site.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with a supervisory authority if you believe your data is being mishandled.
6. How to Contact Us
If you have questions about this notice or wish to exercise your rights, contact us at:
Email: info@indeliblegallery.com
Phone: (+44) 1273 724829
Address: INDELIBLE GALLERY LTD, [Insert Address]
For further details, please refer to our full Terms & Conditions and FAQ pages.
By using our website, you agree to the terms outlined in this Privacy and Cookies Notice.
